Frequently Asked Questions
Is the brass used in your products pure?
Yes, we use high-quality pure brass to ensure durability, safety, and an authentic traditional finish.
Are your products handmade?
Yes, every product is handcrafted by skilled Indian artisans using traditional techniques, making each piece unique.
What are the health benefits of using copper water vessels?
According to Ayurveda, storing water in copper vessels overnight is traditionally believed to support natural purification and may offer antioxidant and anti-inflammatory benefits.
Can I use these utensils on an induction cooktop?
Most brass and copper utensils are not induction-compatible because they are non-magnetic. They work best on gas stoves and electric stovetops.
Why do brass or copper utensils darken over time?
This is a natural process called oxidation. Exposure to air and moisture forms a patina on the surface, which is a sign of authentic metal purity and can be cleaned easily.
Are these products dishwasher safe?
No, hand washing is recommended. Harsh detergents and high dishwasher heat may damage the finish and tin coating.
How do I clean brass items at home?
You can clean brass using lemon and salt or traditional metal polish like Pitambari powder. Gently rub, rinse thoroughly, and dry with a soft cloth.
Is it safe to cook acidic foods like tomatoes in brass utensils?
Acidic foods should only be cooked in brass utensils with a tin lining (Kalai). Unlined brass may react with acidic ingredients.
What is Kalai and why is it important?
Kalai is the traditional process of coating brass or copper utensils with pure tin. This protective layer helps prevent reactions between the metal and food.
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery timelines are calculated during checkout based on your location.
How long does the tin coating last?
With regular use, the tin coating generally lasts between 6 to 12 months. Re-tinning is recommended once the brass surface becomes visible.
What should I do if I receive a damaged product?
Please contact our support team within 48 hours of delivery and share photos of the damaged item. We will arrange a replacement or refund promptly.
Are your products eco-friendly?
Yes. Brass and copper are fully recyclable and highly durable, making them a sustainable alternative to plastic or non-stick cookware.
How should I store these utensils?
Ensure the utensils are completely dry before storing them in a cool, dry place. For long-term storage, wrap them in a soft cotton cloth.
Can these products be used for hot and cold beverages?
Copper bottles are recommended only for room-temperature water. Tin-lined brass tumblers and mugs can be used for both hot and cold beverages.
Do you accept bulk or corporate orders?
Yes, we offer bulk orders for weddings, events, festive gifting, and corporate requirements. Please contact us for custom pricing and assistance.
How can I identify real brass products?
Authentic brass products are generally heavier and have a consistent golden tone throughout. Plated products may reveal a different metal underneath if scratched.
Do the handles get hot while cooking?
Yes, brass and copper conduct heat efficiently, so handles may become warm during cooking. We recommend using kitchen cloths or heat-resistant gloves while handling.